Strategic · Marketing · Consulting

The Bridge Between
Your Brand and
Latin America

For over 25 years, SMC has guided world-class brands into the Latin American DIY market — navigating regulations, building channels, and driving growth across 9 countries.

25+
Years of Experience
9
Countries
279+
Stores Served
25+
Years in Latin America
90+
Combined Years of Industry Know-how
9
Countries with Active Presence
279+
Retail Stores in Our Network
2001
Founded in Santiago, Chile

Your Regional Partner in the DIY World

SMC Consultores was founded in 2001 by José Pablo de la Fuente and Arturo Crenovich with one clear mission: to help international brands unlock the enormous potential of the Latin American DIY and Kitchen & Bath market.

We don't just consult — we become your eyes, ears, and hands on the ground. From Santiago, our network of local representatives ensures your brand is properly represented, from the warehouse to the store shelf, in real time.

K&B
Kitchen & Bath Focus
DIY
Retail Specialists
LATAM
Regional Coverage
Chile
73 stores
Colombia
56 stores
Brasil
52 stores
Perú
52 stores
Ecuador
33 stores
México
13 stores

Comprehensive Services
for Market Success

From first entry to day-to-day operations, we cover every critical touchpoint of your Latin American journey.

01

Market Entry Strategy

We evaluate opportunities, identificamos el canal adecuado y diseñamos un plan de entrada al mercado adaptado a su producto y requisitos regulatorios.

  • Market opportunity assessment
  • Local regulation compliance
  • Channel partner identification
  • Merchandising program development
02

Key Account Management

Your brand gets dedicated, proactive management with daily contact, real-time responses, and a direct line to top management.

  • Daily contact with decision makers
  • Real-time on-site response
  • Sales & inventory reporting
  • Growth initiative identification
03

National Store Support

Our local reps conduct regular store visits to ensure perfect execution — from shelf placement to display installation.

  • Periodic store audits & visits
  • Display development & installation
  • Stock level supervision
  • Sales force training
04

Logistics & Order Coordination

We manage the full supply chain loop — from order generation and monitoring to warehouse assistance and delivery follow-up.

  • Order generation & tracking
  • Supply chain liaison
  • Warehouse support
  • Warranty claim management
05

Sales Force Training

We train retail personnel to understand, love, and sell your products — building brand advocacy at the point of sale.

  • Product knowledge sessions
  • In-store demonstrations
  • Brand storytelling training
  • Ongoing coaching
06

Performance Reporting

We provide structured, periodic reports on sales, inventory, and market conditions so you always know where you stand.

  • Sales performance dashboards
  • Inventory level analysis
  • Competitive intelligence
  • Strategic recommendations

Trusted by World-Class Brands

Hemos ayudado a líderes globales en el espacio de Cocina, Baño y DIY a establecer y hacer crecer su presencia en América Latina.

Moen
Broan NuTone
Master Lock
Fluidmaster
Tupan
SentrySafe
YOUR
BRAND

How We Work

Una metodología probada construida sobre 25 años de experiencia en el mercado latinoamericano.

1

Discovery & Assessment

Analizamos su producto, objetivos y mercado objetivo para identificar el mejor punto de entrada y oportunidad en América Latina.

2

Strategy Design

Desarrollamos un plan de entrada al mercado personalizado — canales, precios, merchandising y adaptación regulatoria.

3

Launch & Implementation

Nuestros representantes locales ejecutan el plan sobre el terreno — en tiendas, con compradores y con socios logísticos.

4

Ongoing Growth

Optimizamos continuamente, reportamos e identificamos nuevas oportunidades de crecimiento para mantener su marca avanzando.

Deep Expertise,
Proven Results

SMC fue construida sobre más de 90 años combinados de experiencia en la industria de Cocina & Baño y DIY. Nuestros fundadores han recorrido cientos de tiendas en América Latina, se han sentado frente a los compradores de retail más importantes de la región y han guiado marcas de clase mundial a través de cada desafío que presenta el mercado.

Su visión: una firma que verdaderamente cierre la brecha entre la ambición global y la realidad local.

JP
José Pablo de la Fuente
Co-Founder & Managing Partner

Con décadas de experiencia en desarrollo estratégico de negocios en América Latina, José Pablo ha sido el arquitecto de la expansión regional de SMC y las relaciones con cuentas clave.

✉ jpd@smcconsulting.com
AC
Arturo Crenovich
Co-Founder & Managing Partner

Veterano del mundo del retail DIY y Cocina & Baño, Arturo aporta un conocimiento operativo inigualable y relaciones profundas en todo el ecosistema de retail latinoamericano.

SA
Sebastián Araneda Higueras
Operations Manager

Liderando las operaciones diarias, Sebastián es el punto de contacto directo con los clientes y asegura una ejecución impecable en todos los mercados.

✉ sah@smcconsulting.com

Ready to Enter
Latin America?

Ya sea que esté explorando el mercado por primera vez o buscando acelerar una presencia existente, nos encantaría hablar.

Headquarters
Av. Nueva Costanera 4371
Vitacura, Santiago, Chile